Dear Sirs,
I am writing regarding a problem resulting from the apparent disharmony between the TWIX factories, as seen on the recent TV adverts and your own TWIX website.
According to the TWIX website, The left TWIX is packaged between the hours of 12:00am and 11:00am, and the right TWIX is packaged between 12:00pm and 11:00pm.
This clearly means that one or other of the TWIX bars is left unsealed for a longer period than the other. I'd prefer to eat the older, unsealed bar first - could you let me know which one this is? I've had to forgo eating TWIX bars since the advert came out because I'm so concerned about eating food that's been left unsealed or unwrapped.
Personally, I feel it would be better for all concerned if both TWIX companies just settled their differences and worked as one - it would certainly put my mind at rest over which bar to eat first.
Regards,
Dave
Dear Dave,
Thanks for getting in touch.
The advert is there for marketing and entertainment purposes only, the Twix bars are made in one one factory.
We hope that helps clear up any confusion.
Kind regards,
Jai
Mars Consumer Care
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