Where do you want to go today?

Hello!

My name is Dave, and I'm a bus driver.  Unlike a lot of my colleagues (who are, quite frankly, miserable), I pride myself in giving a friendly greeting to all the passengers who choose to get on my bus.

Unfortunately, I was told by my manager that I'm no longer allowed to ask "Where do you want to go today?" as it's a trademark of your company.  I was wondering whether you had any suggestions as to what I might be able to say in place of this?

I look forward to hearing from you.

Regards,
Dave


Response:

Hello Dave,

Thank you for contacting Microsoft Customer Service.

I do apologize for the inconvenience it causes you but I wasn't able to clearly understand your concern and I would like to ask you to kindly restate it.

As a Customer Service Representative, I am here to assist you in finding the right place to get help with your questions and provide resources to resolve your concern.

               

In order for me to assist you better, I need additional information:

·  The task you are trying to accomplish (e.g. are you trying to download Updates, Application, or Programs)

·  The steps you performed and where the process failed (e.g. crashed, freeze, stop responding, reboot)

·  The exact and complete wording of any error message you received if any (e.g. Error message, Error code)

·  The Microsoft product/service (Please include the Version and Edition e.g. Internet Explorer, Windows XP Home Edition, Windows Vista Home Premium, Windows 7 Ultimate, Outlook, MSN, etc.).

Once I have these details, I will be able to determine the appropriate resources to assist you.

I appreciate your patience and look forward to your reply.

Thank you,

Randie

Microsoft Customer Service Representative

Absolutely clueless.  I do, however, love the fact I've been contacted by a randy Microsoft representative.